Portland, Oregon 2021-10-10 10:10:51 –
Myrtle Beach, South Carolina (WBTW) – According to the survey, drive-through orders not only took longer than 2020 on average in 2021, but were also likely to be wrong.
Research Conducted by SeeLevelHX, A research company that evaluates business in cooperation with “a panel of more than 500,000 mystery shoppers”.
The SeeLevel HX study compared service speed, accuracy, customer service, and food quality in 1,492 drive-throughs across the United States from July to early August. The survey included 10 brands.
- Burger King
- Carl’s Jr.
- Taco bell
Research shows that drive-through service speeds average 25.59 seconds slower than in 2020. Fifty-one percent of those surveyed said service speeds were as expected, and 30% said they were faster. Expected, 19% said it was slower than expected.
The survey also found that 15% of orders were inaccurate, up from 13% in 2020. Of the 10 brands in the survey, Chick-fil-a is the most accurate, followed by Taco Bell. The 3rd place tie between Arby’s, Burger King and Carl’s Jr. Chick-fil-A was also ranked 1st in the 2021 main dish rating.
Surveys show that friendliness continues to decline. 73% of participants rated the service as friendly, 76% in 2020 and 79% in 2019.
Drive-thru orders take longer, are less accurate this year compared to 2020, study finds Source link Drive-thru orders take longer, are less accurate this year compared to 2020, study finds
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