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Renovation company Premium Service Brands sought to recreate classroom learning through video calls when it wanted to teach franchisees remote employment and sales during a coronavirus pandemic. However, according to the company’s Vice President of Learning Deb Jewell, people didn’t always remember enough to apply what they learned online to real-world scenarios.
Premium service brands own brands such as Handyman Business House Doctor and Decoration Company 360 Painting, a virtual reality platform that provides a “practical” way for franchisees to put into practice what they have learned. Jewel told CNBC over the phone that he had decided to create one. Instead of spending more than an hour on a video call with an accountant explaining a balance sheet that some trainees found “quite boring,” the company created a financial simulation based on real-world scenarios.
“They look at the financial statements and try to predict the financial impact of the decisions they make … Then they get new financial statements that reflect those decisions and make decisions in the afternoon for months. “Jewel said. The movement has changed from dull to stimulating,” Jewel added, which is much better understood by franchisees.
The initial cost of setting up such a system is higher than learning in the classroom, but Jewel said it is more efficient because people learn faster.
Speed was paramount to Pink Leopard, a UK-based social media advertising specialist. Pink Leopard caused problems with Facebook ads as the world turned “upside down” when Apple updated its operating system in April. Who opted out of tracking..
The agency spent around £ 23,000 ($ 30,405) to teach seven staff through a series of videos on how to make Facebook advertising more efficient and programs to help the agency grow itself. Laura Hanlon, owner of Pink Leopard, said it was premature to estimate the return on investment because the staff are still trained, but there was a “significant improvement”.
Clients enjoy the following benefits: “The client has actually grown and is now able to scale. [Facebook ad effectiveness] The numbers are black and white, but I used to have a little finger in the air, “Hanlon told CNBC over the phone.
Hanlon added that she has always believed in personal development. She said she was a freelancer and spent thousands of pounds on training before she started the agency. “I wanted to get the best results for my clients. [to] Always … at the forefront of new strategies and technologies, “she said on the phone.
Virtual coaching looks ready to get going. BetterUp, a San Francisco-based company, said it could use technology to provide extensive training, and in September acquired Motive, a software company that analyzes conversational data to understand employee sentiment. Announced. It also uses algorithms to recommend coaching that employees may need with IdentifyAI products. The company said,Largest coaching and mental health companyIt is currently worth $ 4.7 billion after the October price increase.
Coaching was a new experience for GovindBalakrishnan, the founder of Curio, an audio app that allows people to hear news and features such as the Financial Times and Guardians. Barakrishnan, who has been strategic at the BBC, has never started or run his own business and turned to coaching to support his leadership style as the company grows.
“I’m from India. In India, traditionally it had nothing to do with coaching. [or] Therapy … things are changing [but] It’s like the cultural baggage I had, “he told CNBC in a video call.
A woman making a video call in a coworking office.
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London-based Curio hired coaches from an organization called the Alliance before and after the start of the pandemic in March 2020. “I just raised Series A and entered a pandemic. [funding] It has a very different culture. Also, it wasn’t set to run completely remotely. It was not set according to the scale. We weren’t set to empower people. And it was a journey for us, “he said.
Early coaching sessions focused on Barakrishnan’s sense of perfectionism. “I came from a culture of no excuses, no vacations, work, and no prisoners. [an] Up or out type policy. And it’s not a great approach to inspiring people and building something bigger than themselves, “he said.
Will technology make coaching available to more junior staff? “Tools can definitely complement [one-to-one] Coaching, but for us, we need to fix the hardware. That’s us, right? How to build a culture, how to build a product, how to build empathy, these are actions. And when you install them, they scale, “Bala Krishnan said.
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Coaching can be expensive, so these companies turned to technology for training.
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